Welcome to Warriors Moving (“we,” “us,” “our”). These Terms & Policies (the “Terms”) govern every service we provide, including moving, packing/unpacking, furniture assembly/disassembly (standard furniture only), furniture placement/setup, apartment/condo moves (elevator or stairs), labor-only loading/unloading, and loading/unloading for storage units or pods (collectively, the “Services”).
By booking, confirming, or receiving any Service, you agree to these Terms.
If you have questions, contact us at (415) 533-0172 or raul072949@gmail.com.
1) Definitions
Client / You: The person or entity booking and paying for the Services.
Premises: Origin and destination locations where we perform work.
Items / Goods: Your belongings that we handle.
Estimate / Quote / Confirmation: The written document (email, text, or PDF) we send showing scope, date/time window, and commercial terms.
Crew: Warriors Moving personnel assigned to your job.
2) Scope of Services
We provide professional moving-related services within our expertise and ethical limits:
Residential Moving and Commercial & Office Moving
Local Moving and Long-Distance Moving (e.g., Portland, Seattle, Denver—subject to availability)
Packing & Unpacking
Furniture Assembly & Disassembly (standard furniture only)
Furniture Placement & Setup (no wall work)
Apartment & Condo Moving (elevators/stairs, HOA/Building rules)
Labor-Only Loading & Unloading (your truck, pod, or storage unit)
Loading & Unloading for Storage Units or Pods
Basic Furniture Protection (blankets, wrap, straps, corner guards)
We do not provide decorating, painting, drilling, wall-mounting, electrical/plumbing/gas work, carpentry, built-ins, appliance installation, or any technical services requiring a licensed specialist.
3) Service Area
Primary service covers San Francisco and nearby cities (e.g., Oakland, San José, Santa Cruz, Redwood City, Sausalito, San Rafael, Santa Rosa, Los Angeles, San Diego) and typically up to ~2 hours or more by arrangement. Long-distance moves are available to select cities (e.g., Portland, Seattle, Denver) subject to scheduling and written confirmation.
4) Scheduling, Arrival Window & Access
We provide a date and arrival window in your Confirmation. Actual start time may vary due to traffic, prior job completion, weather, access issues, or safety.
You must ensure safe access: parking/permits, elevator reservations, loading zones, gate/HOA permissions, and accurate entry instructions.
If access delays the crew (no parking, locked gates, elevator unreserved, etc.), time spent waiting is considered billable labor time when the job is time-based.
5) Estimates, Rates, Billing & Payment
Your written Estimate/Confirmation controls your billing method (time & materials or flat-rate), crew size, and expected scope.
Final charges reflect actual work performed, including additional time for unexpected access constraints, extra items, or Client-requested changes.
Accepted payments: Zelle, major credit/debit cards, checks, and cash.
We may request a deposit or card on file; if a deposit is required, it will be disclosed in your Estimate.
Taxes/fees (if applicable) and third-party charges (e.g., tolls, parking meters, permits) are the Client’s responsibility unless stated otherwise in writing.
6) Changes, Add-Ons & Overage
If, on move day, the scope increases (extra rooms, additional pickup/drop-off, long carry, stair flights not disclosed, or special handling), we will advise you and proceed only with your consent. Additional work/time will be billed per your Estimate method.
7) Rescheduling, Cancellation & No-Show
The cancellation/reschedule terms in your written Estimate/Confirmation control.
If none are stated, the default applies:
Reschedule: Free with ≥48 hours notice (subject to availability).
Cancel: Free with ≥48 hours notice; <48 hours may incur a reasonable late-cancellation fee to cover reserved crew time.
No-Show / No Access: If the crew arrives and cannot begin due to Client-controlled issues (no access, unprepared site), a minimum charge may apply based on the scheduled crew and time block.
(If you have stricter building windows, please tell us early so we can align and avoid fees.)
8) Client Responsibilities (Read Carefully)
To keep your move safe and efficient, you agree to:
Provide accurate inventory and access information.
Pack properly (unless you hired us to pack): close boxes, label fragile items, secure liquids, remove loose shelves/drawers if needed.
Empty furniture of contents unless we confirm otherwise (heavy dressers, glass cabinets, etc.).
Disconnect appliances/electronics: we do not disconnect/reconnect gas, water, or electrical lines.
Ensure children and pets are clear from work paths.
Be available by phone/text during the job for quick decisions.
9) Items We Do Not Move (Prohibited/Restricted)
We do not transport or handle:
Explosive/flammable materials; chemicals/toxins; illegal substances
Live animals; perishables
Large industrial machinery
Weapons/firearms, controlled medications, cash/jewelry or similar high-value items (Client should self-transport such valuables)
Pianos, oversized safes, specialty instruments, or artwork requiring crating (unless we explicitly agree in writing)
We reserve the right to refuse any item we deem unsafe, unlawful, or outside our scope.
10) Older, Delicate, or Compromised Items — Risk Notice
If an item is very old, fragile, structurally weak, or previously damaged, we will notify you before proceeding.
Together we’ll discuss options (e.g., additional padding, partial disassembly, or non-service).
If you choose to proceed despite disclosed risk, you accept responsibility for potential damage arising from the item’s condition.
This policy reflects our logic, integrity, and transparency.
11) Packing Options & Limitations
If you hire us to pack, we supply professional materials and methods.
If you self-pack, we are not liable for damage to items packed by the Client when there is no visible external damage to the carton.
We may repack or reinforce unsafe boxes (with your consent) to prevent accidents; additional materials/time may be billable.
12) Furniture Assembly/Disassembly (Standard Furniture Only)
We handle standard household/office furniture (beds, desks, tables, shelves, sofas, dining sets).
We do not work on built-ins, wall-mounted systems, electrical/hydraulic/mechanically powered furniture, or anything requiring a licensed technician.
Hardware is kept bagged and labeled whenever possible.
13) Property Protection & Common Areas
We use moving blankets, stretch wrap, floor runners, door jamb and corner protectors where appropriate.
Apartment/condo/HOA rules (elevator pads, time windows) must be shared in advance; Client is responsible for reserving elevators or obtaining permissions if required by the building.
14) Pods, Storage Units & Third-Party Containers
For loading/unloading pods or storage units:
We plan weight distribution, layering, and tie-downs for stability.
Once the container is closed and transported by a third party (or Client), Warriors Moving is not responsible for shifting or transit damage outside our custody/control.
We do not provide warehousing or long-term storage unless expressly agreed in writing.
15) Loss, Damage & Claims
We treat your property with care. Still, moving involves inherent risk. Our policy balances fairness and clarity:
15.1 Visible Damage at Delivery
Note concerns immediately with the crew and on the work order if possible.
Take photos and keep all packing materials for inspection.
15.2 Concealed Damage
Submit a written claim with photos within 48 hours of job completion to raul072949@gmail.com.
Claims made after this window may be difficult to investigate.
15.3 Limits & Exclusions
We are not liable for:
Items packed by Client with no external carton damage.
Pre-existing damage, normal wear, or inherent vice (fragile finishes, unstable veneer).
Mechanical or electronic malfunction without external damage (TVs/appliances that don’t power on).
Particle board/RTA furniture prone to joint failure.
Marble, stone, glass unless adequately crated/padded and risk acknowledged.
Prohibited items and any indirect or consequential losses (lost income, missed appointments, etc.).
15.4 Maximum Liability
Our liability is limited to repair or reasonable restoration of the damaged area when feasible. If not feasible, we may offer reasonable compensation aligned with the item’s actual condition and value, not brand-new replacement.
Nothing here waives any non-waivable rights under applicable law.
16) Licensing & Insurance Notice
Warriors Moving is licensed and insured. Proof of insurance is available upon request. Coverage applies per the policy terms and does not replace these contractual limitations. For building COI needs, please request it ahead of time.
17) Safety, Weather & Force Majeure
We may pause, reschedule, or modify work if unsafe conditions exist (hazardous materials, blocked exits, severe weather, unsafe stairways, aggressive behavior). We are not liable for delays or non-performance caused by events beyond our reasonable control (accidents, road closures, storms, utility outages, government orders, etc.).
18) Subcontracting & Third Parties
We staff moves with our own crews whenever possible. In rare cases, we may refer or coordinate with trusted partners only with your consent. Any third-party services are subject to that third party’s terms.
19) Photos, Reviews & Privacy
We may request permission to photograph set-ups for quality assurance; we will not publish identifiable Client content without your consent. Please see our separate Privacy & Accessibility page for data practices and cookie disclosures.
20) Governing Law; Dispute Resolution
These Terms are governed by the laws of the State of California. Venue for any dispute shall be within California courts with appropriate jurisdiction. Each party will attempt good-faith resolution before filing any claim.
21) Severability & Updates
If any provision is found unenforceable, the remainder remains in effect. We may update these Terms from time to time; the Effective Date above reflects the latest version. Continued use of our Services after updates constitutes acceptance.
22) Contact
Warriors Moving
Phone: (415) 533-0172
Email: raul072949@gmail.com
Business Hours: Mon–Fri 8am–7pm; Sat 8am–6pm; Sun 8am–1pm (local time)
Short Summary (Non-binding, for convenience only)
We’re a licensed & insured moving company focused on moving-related services only.
You handle access/permits/elevators; we handle skill, care, and communication.
No wall-mounting, decorating, painting, or technical trades.
Prohibited items and fragile/old item risk are clearly disclosed before proceeding.
Claims: note issues promptly; concealed claims within 48 hours via email with photos.
Privacy & Accessibility details live on a separate page.